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solutions
Hosted Call Center

Engage customers with modern, flexible support.

Our hosted call center gives your teams the tools to deliver great service every time. From real-time analytics to SMS queueing and intuitive agent/supervisor portals, Voiceware makes managing customer interactions seamless.

  • Real-time and scheduled reporting
  • Custom wallboards for team performance
  • AI based customer sentiment analysis dashboard metrics
  • Supervisor monitoring, coaching & call control
  • Flexible call queues and SMS support
  • Integrated chat, video, and mobile app
solutions
Unified Communications

One platform for all your business communications.

Our hosted call center gives your teams the tools to deliver great service every time. From real-time analytics to SMS queueing and intuitive agent/supervisor portals, Voiceware makes managing customer interactions seamless.

  • Real-time and scheduled reporting
  • Custom wallboards for team performance
  • AI based customer sentiment analysis dashboard metrics
  • Supervisor monitoring, coaching & call control
  • Flexible call queues and SMS support
  • Integrated chat, video, and mobile app
solutions
Hosted Phone System

A smarter cloud phone system built for business.

Replace complex, pieced-together phone setups with a modern, cloud-based phone system that is customized to your business needs. Gain clarity, control, and powerful reporting with every call.

  • Real-time and scheduled reporting
  • Custom wallboards for team performance
  • AI based customer sentiment analysis dashboard metrics
  • Supervisor monitoring, coaching & call control
  • Flexible call queues and SMS support
  • Integrated chat, video, and mobile app
solutions
SIP Trunking

Flexible, cost-saving dial tone for any phone system.

Keep your existing hardware while upgrading your voice service. Our SIP trunking works with all major phone systems, from legacy to SIP-based, giving you flexibility and savings.

  • Compatible with all major PBX systems
  • Keep your current phone numbers
  • Unlimited calling in the US & Canada
  • Scalable lines and disaster recovery options
  • Lower monthly fees and call charges
  • Complete Elastic SIP Trunking for maximum results
solutions
Reporting & Analytics

Turn insights into better performance.

Supervisors can monitor calls in real time, review historical data, and adjust workflows on the spot. Support teams more effectively with the right data at your fingertips.

  • Real-time dashboards and historical reporting
  • AI based customer sentiment analysis dashboard
  • Queue management and agent optimization
  • Supervisor coaching tools (listen, whisper, barge)
  • SMS queueing for customer convenience
solutions
Call Recording

Scalable, compliant, AI-powered call recording.

Move beyond outdated hardware with a modern, cloud-based call recording solution. Voiceware delivers compliance, security, and analytics that scale with your business.

  • Call Recording as a Service (CRaaS)
  • Unlimited scalability and storage
  • PCI, HIPAA, GDPR, and global compliance
  • AI-driven sentiment and keyword analysis
  • 99.999% uptime and advanced reporting
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