Sunshine Med Care is a community-focused healthcare provider offering primary care, specialty visits, and ongoing medication management. As patient demand increased, the organization needed a faster, more efficient way to manage routine engagement without compromising privacy or care quality.
Industry: Healthcare / Ambulatory Care
Manual patient engagement workflows created high call volume for scheduling, reminders, and medication renewals—leading to long wait times, staff overload, and missed follow-ups. Sunshine Med Care needed a scalable solution to handle routine requests while allowing staff to focus on higher-value patient care.
Voiceware.ai deployed agentic AI to automate high-frequency patient interactions through natural, conversational voice engagement.
All agents operate autonomously, delivering consistent, human-like interactions with minimal staff involvement.
Voiceware.ai embedded enterprise-grade safeguards across all workflows, including HIPAA-compliant data handling, privacy-first authentication, secure logging, and safety filters.
Through the AI Agent Portal, Sunshine Med Care monitors real-time performance metrics and leverages built-in 911 risk mitigation to proactively route high-risk interactions and reduce unnecessary emergency escalations.
— Kathy Ferro, Medical Center Director
Voiceware.ai delivers agentic AI purpose-built for healthcare, combining natural voice interactions, end-to-end automation, HIPAA-aligned security, and transparent analytics.
Sunshine Med Care is expanding AI engagement into post-visit follow-ups, preventive outreach, insurance verification, and multilingual patient support.
