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solutions
Chat

Stay connected with instant team messaging.

Communicate with one coworker or an entire group in real time—even while on a live call. With chat history, export options, and supervisor oversight, your team has a secure and reliable way to collaborate quickly.

  • One-to-one or group messaging
  • Works during active calls
  • Chat history and legal retention
  • Export options for supervisors
solutions
SMS-Text Messaging

Reach colleagues or customers instantly.

Text directly from your web phone, mobile app, or management portal. Send updates to coworkers or external contacts while staying engaged on calls—fast, efficient communication from anywhere.

  • One-to-one or group text messaging
  • Works alongside active calls
  • Integrated into mobile and web apps
  • Centralized in the management portal
solutions
CRM Integration

Smarter conversations, powered by data.

Connect your phone system with your CRM to improve productivity and customer experiences. From caller ID screen pops to click-to-dial and automatic call logging, Voiceware puts the right information in front of your team at the right time. We support customer centric CRMs such as Salesforce, Zoho, Pipedrive, Hubspot, Go High-Level, Agent CRM and many more.

  • Contact “screen pop” on incoming calls
  • Automatic or manual call activity logging
  • Caller preview with notes and history
  • Add or edit CRM contacts on the fly
  • Click-to-dial from within CRM
  • Multi-CRM directory search
solutions
SD-WAN & Internet Fiber

Reliable, high-performance connectivity built for the cloud.

Traditional WANs can’t keep up with today’s cloud and mobile demands. Voiceware’s SD-WAN delivers secure, agile, and cost-effective networking that improves performance for SaaS, video, and VoIP.

  • Lower cost than traditional MPLS, Ethernet DIA and WISP solutions
  • Rapid deployment with easy scalability
  • Reliable, high-performance cloud access
  • Greater agility for distributed teams
solutions
Online Portal

Your entire communication system, in one dashboard.

Easily manage and monitor your phone services from a single online portal. Access real-time dashboards, call history, recordings, and reports – all designed to help you deliver better customer and employee experiences.

  • Call center dashboards and reporting
  • Call traces, recordings, and history
  • Real-time quality monitoring
  • Usage comparisons month over month
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